Refund & Cancellation Policy

This policy explains when you're entitled to a refund for a ticket purchased through Tikkitte (tikkitte.com), operated by FIRSTPASS EVENTS LTD.

If an organizer cancels an event

If an event organizer cancels an event, Tikkitte automatically refunds every ticket holder in full, to the original payment method used at checkout, via Paystack. You don't need to request anything — the refund is initiated as soon as the event is marked cancelled, and you'll receive an email confirming it. Refunds are processed by Paystack in up to 10 business days, though the exact timing can depend on your bank or mobile money provider.

All other sales are final

Outside of an organizer cancelling an event, Tikkitte does not offer refunds or exchanges — including for change of mind, inability to attend, or purchasing the wrong ticket type. If an event is postponed or rescheduled rather than cancelled, your ticket remains valid for the new date; contact the organizer directly about any accommodation they may be willing to make.

Questions about a refund

If you were expecting a refund from a cancelled event and haven't received it within 10 business days, contact us at admin@tikkitte.com or visit our Contact page.